Refund policy

To start a return, please contact us at support@wellvia.co.uk within 30 days of receiving your order.

If your return is approved, we will provide you with the return address. All returns must be shipped to our facility in China, regardless of your location. The returned items will be inspected to determine if you qualify for a return.

While you are welcome to try the products, you must keep the original packaging.

Items sent back to us without first requesting a return will not be accepted.

Return Shipping Costs

You are responsible for all return or exchange shipping costs. We recommend using a tracking number, as Zhengzhou Leyang Trading Co., Ltd. (Wellvia) is not responsible for lost returns.

For any return-related questions, please reach out to support@wellvia.co.uk.